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December 2021

Program Name: Difficult Patron Interactions

When: 12/02/2021

At: 1:00 pm

Presenter: NJALA-led discussion

Program Description: Many strategies exist for engaging with challenging patron interactions. What’s your favorite way to deescalate a situation?  Join NJALA to share stories, offer insights, and get resources to learn how to improve your customer service skills when the situation goes awry.

Register in advance for this meeting using this link:–rqjgiGtQVU3qCwLGx3M8BpNDfbQPt


Program Name:  End of Year Networking

When: Dec 16, 2021

At:11:00 AM

Presenter: NJALA-led discussion

Program Description:  Join NJALA committee members to share feedback about the virtual events this year. Tell us how we can provide more support. If interested in further supporting NJALA, this is your opportunity to ask questions.

Register in advance for this meeting using this link:

After registering, you will receive a confirmation email containing information about joining the meeting.